Alert triage
We acknowledge, validate, correlate, and prioritize alerts before they reach your on-call engineer.
White-label NOC coverage for MSPs
After-hours coverage.
Without another shift.
NOCsmith validates infrastructure alerts, follows your approved L1 runbooks, keeps your PSA current, and escalates only what requires your engineers.
Private proposals • Initial three-month engagement
ACME MSP / WEB-01
Application health check
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23:41
Alert receivedHTTPS /health unavailable
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23:42
Failure verifiedConfirmed from secondary check
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23:44
Approved runbook executedApplication service restarted
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23:45
Service restoredHealth check returned HTTP 200
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23:46
Ticket updatedIncident closed with full timeline
The coverage gap
Your engineers should wake up for engineering problems.
Raw alerts are not incident response. NOCsmith owns the first operational steps during your uncovered hours so your team receives a verified, documented escalation—not another notification to investigate from scratch.
Approved remediation
Our operators perform only the L1 actions you have documented and authorized in advance.
Ticket ownership
Every acknowledgement, decision, action, and result is recorded in the agreed ticket workflow.
Clean escalation
When your engineer is needed, the facts, attempted actions, impact, and next decision are already assembled.
A controlled handoff
From alert feed to owned shift.
Coverage starts with your environment, your rules, and a deliberate go-live path.
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01
Map the gap
We define covered hours, systems, alert sources, contacts, and response expectations.
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02
Set the rules
Your runbooks state exactly what we may verify, change, communicate, and escalate.
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03
Shadow and tune
We learn the live queue, remove avoidable noise, and validate ticket and handoff behavior.
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04
Take the shift
NOCsmith becomes the named response owner for the agreed coverage window.
A typical single-stack onboarding is planned over 5–10 business days after access is ready.
Coverage built around you
Fill the part of the rota that keeps breaking.
Start with the hours creating the most fatigue or risk. Coverage can be scoped for nights, weekends, holidays, overflow, or another defined operating window.
- ✓ Named ownership for every covered shift
- ✓ Written handoff at the end of coverage
- ✓ Response targets agreed before activation
ILLUSTRATIVE COVERAGE
A rota with no orphaned hours
Covered
12a6a12p6p12a
MON
TUE
WED
SAT
Your teamNOCsmith
Designed to operate inside established MSP tooling
AteraConnectWiseNinjaOneDatto RMM
KaseyaN-ableAuvikHaloPSA
Clear authority
No guessing at 2 a.m.
Each covered system has an explicit action boundary. Operators see what is authorized before they touch the incident.
- ✓ Alert acknowledgement and validation
- ✓ Documented L1 runbook actions
- ✓ Ticket chronology and evidence
- ✓ Escalation and shift handoff
- — Business-impact decisions
- — Unapproved production changes
- — Engineering and project work
- — Complex incident ownership after escalation
The initial engagement
Enough time to build coverage that actually works.
Initial engagements run for three months and are scoped privately around your covered nodes, hours, tooling, runbook depth, and normal alert profile.
3 months initial term
Private coverage proposal
Defined normal alert volume
Discuss your coverage gap
Straight answers
Before we take the pager.
NOCsmith is built for small MSPs that need an operational partner, not another dashboard.
Will our clients see NOCsmith?+
No. Delivery is designed to be white-label and aligned to your approved ticket identity, communication process, and escalation path.
Do we have to replace our RMM or PSA?+
Usually not. We begin with your existing monitoring and ticketing stack. If a monitoring layer is needed, it can be included in the private coverage plan.
What actions can the NOC perform?+
Only actions documented and approved during onboarding. Anything outside that boundary is escalated rather than improvised.
How is the service priced?+
Privately, based on covered systems, hours, tooling, runbook depth, and the environment’s normal handled-incident volume. There is no generic public rate card.
How does the initial term work?+
The first engagement runs for three months and is invoiced before onboarding begins. That protects the work required to map, tune, document, and stabilize the coverage.
Request a private coverage plan
Show us where the rota breaks.
Tell us what you monitor, when your team needs relief, and which tools already run the environment. We’ll determine whether NOCsmith fits and map the next step.
Prefer email?
hello@nocsmith.com